1.How to wash the waterproof bag?

The waterproof fabric is more resistant to dirt.

If the waterproof body is dirty, add some cleaning agent to the water.

Soak it for 10 minutes, then gently use your hands for a few minutes, and finally rinse it twice.

It is better not to put it in the sun. Dry it in a cool, ventilated place.

2.How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

Cancellation is supported within 30 minutes, you can cancel the order in the order details.

Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled. 

If the order has already been packed and shipped: The order cannot be cancelled because the order has already been processed and the package cannot be returned.

If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] and the resulting return shipping and other additional costs will be borne by the customer.

3.Return validity period

Our returns and exchanges are valid until 14 natural days after the arrival of the Ski equipment bag.

If more than 14 natural days have passed since you received your Ski equipment bag, we will not be able to provide you with a return or exchange.

Brand new products purchased at seniorsmartmouse.com do not affect secondary sales.

Within the validity period of the return, you can contact the customer service to negotiate a refund (the Ski equipment bag is damaged due to human and external reasons, and returns and exchanges are not accepted).

4.How to return?

For returns, please contact us at [email protected] Before returning, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. After confirming the return request, please return the item to the return address.

Our mailing address is: 181 Halibut Dr, Windsor, Colorado.

In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the following information:

Courier company name, tracking number.

5.How to get a refund?

Once the returned Ski equipment bag arrives at Seniorsmartmouse.com’s warehouse and is successfully inspected, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days.