1. Which regions support delivery

In order to ensure our after-sales service, we cannot provide stable after-sales service for countries other than the United States, so orders outside the United States are not supported for the time being.

If the delivery area is adjusted in the future, it will be announced on the website without prior notice. We apologize if it affected you.

2. Modify the address

Please check the order information carefully before payment.

Shipping information cannot be changed after shipping.

If the address cannot be delivered due to the wrong address, if you need to modify the address, you can send an email to [email protected], and we will try our best to contact the courier company to modify it.

The resulting additional shipping or additional charges are borne by the customer.

3. Order processing time

Our service hours are Monday-Friday/7:00AM-8:00PM (MST).

For all US paid orders, we process within 1-3 business days.

Note: Order processing ends at 8:00 PM every day, orders placed after 8:00 PM will be prioritized on the next business day.

Saturday and Sunday orders will be prioritized starting Monday.

4. What should I do if the order processing time is too long?

We are sorry if there is a timeout.

You can contact us at [email protected]; we will process your order as soon as possible.

If you need to cancel your order, we will arrange a refund for you and your payment amount will be returned to your payment account.

5. How long will it take for the product to be shipped?

For all USA orders, we ship free of charge using FedEx with no courier fees, and delivery is 3-7 business days after the courier is sent.

After placing an order, we will send an email with the order number and order tracking code to your mailbox, please keep it safe, this is your proof of purchase at seniorsmartmouse.com.

6. Delivery time

Delivery time for orders is within 10 business days.

Orders are not shipped or delivered on weekends or holidays.

In the event of a large-scale event, the number of active orders increases sharply, and there will be a slight delay in delivery. Please forgive me.

7. How to deal with the long transportation time of the goods?

If the user does not receive the Ski equipment bags within the standard delivery time, you can contact us at [email protected] and we will try our best to help you contact the logistics company.

8. Sales Tax

Sales tax is borne by the customer.

We strongly recommend customers to register an account with us to track their orders.

9. Unclaimed orders

Unclaimed, undeliverable packages due to customer reasons (wrong or incomplete address). We do not take any responsibility.

10. Packaging

We pack it in a special bag, then pack it into an outer box and seal it for shipping.

Please check that the package is in good condition before signing for it.

If the Ski equipment bag is damaged or dirty, please reject it and contact customer service to explain the reason in time, we will follow up in time.

11. Sign for receipt

Please check that the Ski equipment bag is in good condition before signing for it.

If the package is damaged or out of stock, please reject it and contact customer service in time, we will follow up in time;

If you find any damage to the Ski equipment bag after you receive it, please contact us in time and we will take care of it properly.

If others sign for receipt, it shall be deemed that the consignee himself signed for receipt;

If the package is rejected due to customer reasons (non-quality issues), the freight will be borne by the customer.

If you have any questions about the content of the page, please contact customer service Rhona Greenwalt via [email protected], we will solve the problem for you within 1 business day.