1. How to cancel the order?

After the order is paid successfully, the user can check the order status in the account order details.

Cancellation is supported within 30 minutes, you can cancel the order in the order details.

Payment will be fully refunded to your payment account within 1-2 business days after the order is cancelled. 

If the order has already been packed and shipped: The order cannot be cancelled because the order has already been processed and the package cannot be returned.

If you confirm that you want to cancel an order that has already been shipped, please contact us at [email protected] and the resulting return shipping and other additional costs will be borne by the customer.

2. What if the product is damaged during shipping?

Sorry, you did not receive your Ski equipment bag in perfect condition, please send your order number to [email protected] and we will arrange for a re-shipment or partial refund.

3. What if the product is out of stock?

Before delivery, we will carefully check the contents of the package.

If you encounter a missing Ski equipment bag, please email [email protected] to contact us.

You need to provide the order number, and we will arrange a re-issue for you. or partial refund.

4. Return validity period

Our returns and exchanges are valid until 14 natural days after the arrival of the Ski equipment bag.

If more than 14 natural days have passed since you received your Ski equipment bag, we will not be able to provide you with a return or exchange.

Brand new products purchased at seniorsmartmouse.com do not affect secondary sales.

Within the validity period of the return, you can contact the customer service to negotiate a refund (the Ski equipment bag is damaged due to human and external reasons, and returns and exchanges are not accepted).

5. Under what circumstances can I return it?

If you find a quality problem with your Ski equipment bag 14 natural days after you received it, please send an email to [email protected] with your order number and a photo of your Ski equipment bag quality problem. Returns can be made after the return request is confirmed.

Return Requirements: (If the requirements below are not met, returns may be refused.)

Ski equipment bags must be brand new.

Ski equipment bags must include the original packaging.


Please be sure to contact us before returning the item, otherwise it will not be processed.

Please understand that we do not accept returns of used Ski equipment bags.

If there is no quality problem of the Ski equipment bag, the return shipping fee due to the customer’s personal reasons (such as dislike/wrong color, etc.) will be borne by the buyer.

Seniorsmartmouse.com is responsible for returns due to defective/damaged/lost/wrong items, return shipping will be borne by Seniorsmartmouse.com.

We do not charge re-listing fees.

6. How to return?

For returns, please contact us at [email protected]. Before returning, please explain the reason for the return and provide an invoice or screenshot to confirm the order number. After confirming the return request, please return the item to the return address.

Our mailing address is: 181 Halibut Dr, Windsor, Colorado.

In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] with the following information:

Courier company name, tracking number.

7. Return packaging issues

Please return in original packaging.

Seniorsmartmouse.com is not responsible for collision damage caused by unused original boxes during shipping.

8. What if the product is damaged during return shipping?

You can negotiate with the courier company and ask the courier company to make relevant compensation.

Tips: Before handling the return business, you should take detailed photos and videos of the Ski equipment bag, and save the evidence that the Ski equipment bag is in good condition before mailing, so as to negotiate compensation later.

9. How to get a refund?

Once the returned Ski equipment bag arrives at Seniorsmartmouse.com’s warehouse and is successfully inspected, the refund process will begin.

The refund amount will be returned to your payment account within 1-2 business days. 

If you have any questions about the content of the page, please contact customer service Rhona Greenwalt via [email protected], we will solve the problem for you within 1 business day.